Who we are
ClearCompliance Group, LLC (CCG) is committed to protecting personal information that it collects and uses regarding our customers, website users, and other respective parties. This privacy policy notifies you of the following:
- What personal data we collect,
- Why we collect it,
- Who we share your data with,
- How long we retain your data,
- What rights you have over your data,
- Where we send your data
- Additional information
- Amendments, and
- Our contact information.
Our website address is: https://ccompliancegroup.com.
What personal data we collect
Most of the data we collect comes from what you provide to us directly. This may include first and last name, contact information (email, physical address, phone number), payment information, employer, job title, and professional interests.
In addition to the personal information we gather directly from you, we also use some or all of the following sources to collect information about you.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
We obtain the following personal data from our contact forms: First and Last Name and email address. We keep all contact form submissions for up to one year from the date of submission. We maintain this information for customer service purposes and potential marketing purposes of out products and services.
Cookies
Cookies are small text files placed on your computer by websites that you visit to provide certain website functionality and provide information to the site owners. We use cookies to improve our marketing including tracking activity to/from other websites. We also use cookies to improve technical administration of our website. You can choose to have your computer warn you each time a cookie is placed on your computer, or you can choose to block all cookies. This is done through your Internet browser settings. Each browser is different, so refer to your browser’s help menu to learn how to modify cookies.
Embedded content from other websites
Content with our Resources page on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content including tracking your interaction with the embedded content if you have an account and are logged in to that website.
The purpose of this profile is to help us send useful information that is tailored to your professional field and interests while eliminating unwanted or unhelpful messages. This helps us be efficient in how we communicate with you and limit the number of messages you receive from us. This information is collected through the use of cookies and you can choose to block these cookies if you wish (see above).
Analytics
We may use analytical tools such as Google Analytics, a third-party service, to collect standard Internet log information and behavior patterns of our website visitors. For instance, this data allows us to see the number of visitors to various pages on our websites, and helps us understand what content our members and customers are most interested in. This information is only processed in the aggregate and we do not use it to identify the people who visit our website.
Search engine logging
We use a third-party service to provide search functions on our website. This service allows us to analyze search traffic on our website to improve its functionality, but this information does not identify individual users.
IP address logging
We use services that log Internet traffic to our website and email servers as a security and website performance measure.
Online course management
Many of our online courses are taken through third party services that collect your name and email address when you register. These services also provide both you and us with confirmation that courses have been successfully completed.
Why we collect it
To manage your account and provide you with opportunities for our products and service, we need to collect various types of data. We use your personal information to identify when you created or closed an online account with CCG.
Additionally, we provide a host of live trainings, online learning, and other educational materials. We collect your information to process purchases, fulfill orders, issue refunds, and provide other customer service functions. It is also necessary to collect transactional data to meet our accounting, tax, and regulatory requirements. We also send you communications about the products and services we offer. We understand that communicating with you is a privilege, not a right, and we work hard to be efficient and only send such messages that we think you will be interested in.
Who we share your data with
Our general policy is that we do not share personal data with third parties unless you ask us to. There are, however, certain limited exceptions that are described below.
Service providers
We use third parties to perform services on our behalf, including package delivery, printing, payment processing (including credit card processing), marketing, advertising, and customer service. These service providers are only allowed to process your personal information for the purposes requested by us or required by law.
Customers’ Employers
When an employer pays for its employee(s) to attend or use our courses or trainings, we will respond to reasonable requests from the employer to confirm the employee’s attendance.
How long we retain your data
We have a record retention and destruction schedule that is designed to retain information for only as long as we need it to fulfill purchase orders; manage online account status; and comply with accounting standards, tax requirements, lawful court orders, and other applicable laws.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
We take your privacy rights seriously and are committed to the transparent collection and use of your information. The following information pertains to your rights to your personal information:
Right to access personal information
Our goal is to be transparent about the information we store about you. Many jurisdictions provide individuals with a right to require organizations holding their personal information to provide them access to it. In addition to complying with those requirements in specific jurisdictions, we will do our best to honor any request for access to personal information. Upon request, we will describe the information we have about you, explain the purpose for which we hold it, explain what parties we disclose it to, and let you have a copy in an intelligible form. To request access to all information we hold about you, you must submit your request in writing using the contact information at the bottom of this page. In addition, you can request to receive an exported file of the personal data we hold about you, including data you have provided to us.
Withdrawing consent
In instances where our ability to process your personal information is based on consent, including marketing purposes, you have the right to revoke that consent at any time. You may make such a request in writing to the address at the bottom of this page.
Erasure or “right to be forgotten”
Some jurisdictions provide individuals with a right to require organizations holding their personal data to erase it. In addition to complying with such requirements in specific jurisdictions, we will do our best to comply with any request to delete information we have collected about you at your request. Note that some information, such as litigation records or personal information, must be retained. This may include any data we are obliged to keep for administrative, legal, or security purposes. Additionally, exercising your right to be forgotten may mean that we are no longer able to provide you with certain benefits or services that you have requested. Please submit your request in writing using contact information in “Our contact information” located at the bottom of this page.
Changing or correcting data
If you believe that any information we have about you is incorrect or incomplete, you may contact us using the phone number or email address at the bottom of this page.
Objecting to processing
If you believe that we are improperly processing your personal information, you may submit a request to change it using the contact information at the bottom of this page. We will review the request and inform you of our response.
Making a complaint against us
We encourage anyone with questions or complaints about our privacy policy or practices to bring them to our attention. If you would like to make a complaint against us, some jurisdictions have regulatory bodies to receive and review such complaints, such as the Federal Trade Commission in the United States. Individuals within the European Union have the right to lodge a complaint about a violation regarding their personal data with a supervisory authority in the EU Member State of their residence, place of work, or place of the alleged violation. See the bottom of this page for the contact information.
Your California Privacy Rights
The California “Shine the Light” law permits California residents who visit our website to request and obtain from us, once a year and free of charge, details regarding their personal information (if any) that we disclosed to third parties for direct marketing purposes within the previous calendar year. If applicable, our response to this request will include a list of categories of personal information that we shared and the names and addresses of the third parties.
As of January 1, 2023, California residents have additional privacy rights to their PI including the right to not be discriminated against for exercising any of these rights. You can request:
- a copy of your PI (subject to statutory exceptions) that we collected since January 1, 2023, including a disclosure of the categories of PI collected, sold, and shared for a business purpose;
- to delete PI we collected from you unless we need to keep it for certain legally permitted reasons.
- to opt out of the sale of your PI if we sell it;
- to opt out of sharing of your PI for cross-context behavioral advertising purposes;
- to correct your PI;
- to limit our sharing of your sensitive personal information if we share it outside of legally permitted reasons.
As a California resident, you can make such a request twice in a 12-month period. We must respond and provide your information within 45 calendar days (excluding recognized federal and state holidays and weekends) unless we inform you that we need more time, in which event, we will have 90 days (excluding recognized federal and state holidays and weekends) to respond. Please submit your request in writing to the address in “Our contact information” located at the bottom of this page. For authenticity purposes, we may first confirm that you are a California resident and authenticate your identity through a third party.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Additional information
How we protect your data
We have internal policies in place which set out where and how we collect personal information, how it is stored and where it goes after we get it, in order to protect your personal information.
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures such as the encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.
We maintain reasonable physical, administrative, technical, and data security practices and safeguards to protect your personal information (PI). We require employees and vendors to keep your PI confidential. Access to such information is provided to those who need it for their duties and responsibilities. We review the information-security practices of vendors with whom we share (PI).
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with our Privacy Policy.
What data breach procedures we have in place
We will comply with all applicable regulations including those established in the State of California in respect of any data breach.
If you believe that we have breached any applicable Privacy regulations and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the appropriate compliance agency if you wish to make a complaint.
In addition, we will ensure to notice of any alleged or confirmed data breaches that is brought to our attention or discovered within a 24-72 hour window. During this period, we will take the necessary steps to minimize any further damage to your personal information as a result of the alleged or confirmed data breach.
What third parties we receive data from
If we receive personal information about you from a third party, we will protect it as set out in our Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Amendments
We may, at any time and at our discretion, change our Privacy Policy. We will notify you if we amend our Privacy Policy, by contacting you through the contact details you have provided to us. Any changes to our Privacy Policy is effective once we notify you of the change.
Our contact information
ClearCompliance Group, LLC
645 W. 9th Street, Suite #110-382
Los Angeles, CA, 90015
United States of America
+1 (213) 407-7825